To ensure that you receive an appropriate support service, we will ask you to provide us with certain information. This information will only be shared with people who need it. However there may be circumstances where a breach of confidentiality may be necessary, e.g. if information puts you or others at risk from harm etc. If staff breach our confidentiality policy unnecessarily they will be subject to disciplinary procedures.
Two sets of records relating to you are kept by Better Care at Home:
- A personal file kept in a locked filing cabinet at the office
- A contact folder kept in your home and kept up to date by your carers.